Privacy Policy
This privacy policy explains how Doors Delivered ("we", "us", "our") collects, uses, stores, and discloses personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We collect information you provide directly when you place an order, create an account, contact us, or subscribe to updates. This typically includes your name, delivery and billing address, phone number, email address, and payment details. Payment card data is processed by our payment providers (Stripe and PayPal) and is never stored on our servers.
We also collect basic technical information about how you use our website — pages visited, device type, and approximate location — to operate and improve the site.
How we use it
- To process your orders and arrange delivery.
- To respond to enquiries and provide after-sales support.
- To send transactional emails (order confirmations, despatch notifications, password resets).
- To comply with our legal and tax obligations.
- With your consent, to send occasional marketing communications you can unsubscribe from at any time.
Who we share it with
We share personal information only where necessary to operate the business: with our payment processors, freight carriers, email-delivery provider, and professional advisers bound by confidentiality. We do not sell personal information.
Storage and security
Data is stored on servers under our control and protected with industry-standard technical and organisational measures. We retain order records for the period required by Australian tax law.
Your rights
You can request access to, correction of, or deletion of the personal information we hold about you by contacting us. You can also opt out of marketing emails via the unsubscribe link in each message.
This is placeholder policy text for the rebuild. The final policy will be reviewed by our solicitor before launch.
